Return & Refund Policy

Last Updated: July 15, 2026

At EasyMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.

• You received the wrong item.

• The product is significantly different from what was ordered.

To qualify for a return:

• The request must be made within 7 days of receiving your order.

• The item must be unused and in its original packaging.

• Proof such as photos or videos may be required.

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received damaged).

• Products damaged due to customer misuse.

• Personal care, beauty, skincare, and hygiene products that have been opened or used.

• Clearance or final sale items.

3. Refund Process

Once your return is received and inspected:

• If approved, your refund will be processed within 5–7 business days.

• Refunds are issued using the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds will be sent via bank transfer or another mutually agreed method.

4. Exchange Policy

If you receive a defective, damaged, or incorrect item, we will replace it at no additional cost, subject to product availability.

5. Return Shipping

• If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

• If the return is due to a change of mind, the customer is responsible for return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or email us at your official support email.